We welcome all comments on the services provided by the practice.

We are continually looking to turn our feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

To feedback

You can write, email, contact us by phone or use our feedback forms

• Our details can be found on our Contact Us page.
• Use our Friends and Family feedback form if you would like to indicate if you would recommend us to family or friends.
• Complete our Feedback form if you simply would like to tell us something. Please do consider using this form if you have a specific concern or suggestion as it helps us to get more information from you and ensure we can feedback directly.

Please see results from our Friends and Family Feedback.

Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice. 

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint, please contact us by phone or writing or use our feedback form. Please also see our Complaints Leaflet for more information.