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PATIENT
CONFIDENTIALITY
We respect your right
to privacy and keep all your health
information confidential and secure.
It is important that the NHS keeps
accurate and up-to-date records
about your health and treatment so
that those treating you can give you
the best possible advice and care.
This information is only available
to those involved in your care and
you should never be asked for
personal medical information by
anyone not involved in your care.
Please let us know if you change any
of your personal details, eg.
address, phone number, so we can
update our records.
You have a right to know what
information we hold about you. If
you would like to see your records
please ask at reception or call our
Practice Manager, Marilyn Ellis.
There may be a small charge for this
service, depending on how recently
your records have been added to.
WHAT WE ASK FROM
YOU We
aim to treat every patient with
respect and in a polite and friendly
manner. We ask that you treat the
staff and doctors here in a similar
way. We take very seriously any
threatening or abusive behaviour
against any of our staff or
patients. If a patient persists in
threatening or abusive behaviour
after being warned to stop, we may
exercise our right to have them
removed from our list of patients.
Please try to arrive on time for
your appointment. If you are more
than 10 minutes late, you will be
asked to re-book for another day.
We make every effort to ensure that
surgeries run on time. However,
there will be occasions when an
emergency arises, or patients need
longer than the 10 minutes allotted
to them, and this results in you
having to wait beyond your
appointment time. We ask for your
patience and understanding when this
happens.
If you think your consultation will
take longer than usual, or you have
more than one problem to discuss,
please book a double appointment.
If there is more than one patient to
be seen (eg. Mother and child)
please make a separate appointment
for each person.
Please let us know if you can't come
to your appointment so that the slot
can be given to someone else. |
