Call 111

The new ‘Call 111’ service will be available for our patients from 25 October. This is a new service being introduced which will make it easier for you to access local NHS services. All calls to 111 will be free to our patients even when calling from a mobile.

You should call 111 if you need urgent medical advice or help when the surgery is closed, but it is not a 999 emergency.

This will connect you to the NHS 111 service free of charge which is provided by a local organisation: Derbyshire Health United. You will be assessed and directed to the most appropriate point of care for your particular needs.

You can also dial 111 if you require health information.

If you require an appointment at the surgery please ring us during normal opening hours.

For immediate life-threatening emergencies ring 999.

Texting

We can now send text message directly to our patients and we feel this would be a really useful additional means of contacting those patients for whom we have up to date mobile numbers.

We have already used text messaging to ask patients to telephone to make an appointment for a flu jab and plan to start to send reminder texts for appointments.

Please check with our receptionists whether we have your current mobile number and please don’t forget to let us know if you change it.
If you do not wish to have any contact from the surgery via mobile phone please let our receptionists know.

Where appropriate we will still continue to contact patients by letter or telephone and where we don’t have a mobile number for you.

Telephone consultations

If you would like to speak to a GP but don’t think it’s necessary to see someone in person, or it is more convenient for you, you can now book an appointment for a telephone consultation. Simply contact Reception in the normal way, and ask for a telephone appointment. You will be given a time slot of 30 minutes within which the GP will phone you.